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AI Cuts Jobs — Why Helpdesk Could Be Your Best Launchpad

Author

Michael Bowden
August 09, 2025

In partnership with

THE_LOG_FILES#SHOW LOG

IN TODAYS EMAIL:

  • 10 Certification Myths — Busted

  • Tech layoffs keep coming — and AI is a big reason why.

  • Done with Helpdesk? Here’s What’s Next in Your IT Career

ADVICE AND TIPS:

10 Certification Myths — Busted

Certifications spark debates in IT.

Let’s bust the Top 10 Myths holding people back.

💥 Myths vs. Reality

1️⃣ Guarantees a job – Nope. Opens doors, not magic tickets.

2️⃣ Only for entry-level – Senior pros use them too.

3️⃣ One-and-done – Most expire in 3 years.

4️⃣ All certs equal – Value depends on level + demand.

5️⃣ Too expensive – ROI can be huge.

6️⃣ Just pass the test – Skills matter more than paper.

7️⃣ Experience > certs – Best when combined.

8️⃣ Get them all – Focus on your goals.

9️⃣ Easy with dumps – Risky, unethical, career-ending.

🔟 Irrelevant in fast tech – Vendors update to keep pace.

📌 Takeaway

Certs aren’t everything — but they’re powerful when paired with skills + experience.

Your Turn:

Which myth have you heard the most?

Your boss will think you’re a genius

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THIS WEEK IN TECH:

Tech layoffs keep coming — and AI is a big reason why.

📉 What’s Happening

Intel, Nextdoor, Scale AI, Morgan Stanley, and others are cutting staff.

Reasons:

  • Cost-cutting in a slower economy

  • AI automation replacing some roles

  • Shifts in company priorities and tech stacks

💡 Why It Matters

  • Mid-career IT pros are being hit hardest

  • AI-related job reshuffling is accelerating

  • Skills in cloud, AI, and cybersecurity are holding stronger demand

📌 Takeaway

Tech is evolving fast. Staying relevant means upskilling — before the next wave hits.

Question for You:

If AI impacted your current role, what would be your next move?

RECENT EP:

Done with Helpdesk? Here’s What’s Next in Your IT Career

🚀 From Helpdesk to… Anywhere

Skills you carry forward:

  • Troubleshooting under pressure

  • Clear communication with users + teams

  • Ticket management + documentation

  • Basic networking, OS, and app knowledge

Top jobs after helpdesk:

  • Networking (NOC, network admin)

  • Sysadmin

  • Application support

  • Cybersecurity analyst

Certs to boost your jump:

  • Networking: CCNA, Network+

  • Sysadmin: MCSA, Linux+

  • Security: Security+

  • Cloud: AWS Cloud Practitioner, Azure Fundamentals

Move up faster:

  • Shadow higher-level roles

  • Take on stretch projects

  • Build a lab at home

  • Keep learning — daily

📌 Takeaway

Helpdesk gives you the foundation. The next step is picking your path and stacking the skills + certs that get you there.